New personal approach at insurance company

A new internet insurance company is being created. This insurer wishes to approach customers in a completely different way. He knows customers do not trust insurance companies anymore as customers feel trapped in the insurer's system and procedures, instead of feeling recognized and appreciated. This new insurer wants to do things different. The managing directors want to create a personal approach where customers are being treated as individuals instead of numbers. Blits was already involved in the early stages to co-develop the vision of the company and later to train all employees in this new approach. The results are extraordinary. In this extremely competitive market, the company became the fastest growing internet insurer of The Netherlands. Much of this success was thanks to the Blits trained employees in the customer relationship center. These people are able to build up relationships with prospects and customers on the telephone. Without using any prepared scripts of course, because every customer is unique. Also a great place to work...

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